Sprint tried to put the screws to me last week. What you are about to discover will save you $100s or maybe $1000s…I can assure you.
What if you could send one simple letter & keep $396.00 in YOUR pockets?
Would you think that’s a decent return on investment for about 45 minutes “work?”
What you are about to discover is one extremely powerful secret weapon used many times a year (with awesome success).
Now, let me ask you, “If you could resolve a dispute with a LATE PAY or Sprint phone bill or attempt resolution on any other consumer issue without hiring me to do it for you, would it be worth your time to learn what I do and then do it yourself?”
You tell me.
Or do you prefer to let it go, choosing instead to overpay and cuss ‘em out when they “put the screws” to you?
You tell me.
Last week, my Sprint phone bill arrived, about $33.00 higher than normal.
Click READ MORE now to find out how I spent my next 45 minutes…and what I got in return. I think you’ll find this very valuable.
HOW I SPRINTED TO SPRINT’S DECISION MAKERS
Sprint To The TOP!When people request I attempt to resolve a consumer issue on their behalf, I charge $99.00. If the issue is more involved, my fee is higher. This is a skill. It’s not just a letter.
Notice To Executives: Listen To Your Customers! Stop trying to hammer ever penny and nickel out of people faithfully paying you each month. You can save yourself and your shareholders TONS of bad publicity and lost business by doing what’s RIGHT.
If my initial attempt to get a decision-maker’s attention falls on arrogant, deaf ears (and this can happen with many ‘I’m too big for my britches’ executives today), then I move to a more aggressive campaign to get a decision-maker’s attention. When executives attempt to brush me (or my customers) off, I’ve been known to help customers make insanely popular YouTube videos that DEFINITELY get executives’ attention AFTER the company LOSES money, customers & potential customers.
You see, businesses large and small can choose to conduct business the “right” way or the “wrong” way. I always prefer to take the path of least resistance. I do not prefer to call out an executive. Most executives are just like you and me. They are married. They have a job. They enjoy going home to their kids. They go to Little League. They enjoy college football. 
They don’t get up in the morning thinking about ways to put the sledgehammer to you or me.
I took a moment to see if I had been hit with overage charges (I despise those .34 cent /minute overage charges).
Nope, no overage charges. Hmm, why was my bill higher than normal.
Let me pause for a moment to say, whether or not I can afford an extra $33.00 a month is not the question and I don’t think it should be your question either. I wanted to find out why my bill suddenly had jumped $33.00.
I called customer service and got bounced around a couple times. That was okay. I had picked my son up from AfterCare and he wanted to climb the best climbing trees outside his AfterCare.
Heck, I had the time to sit on hold and enjoy the elevator music as I watched him climb trees.
Finally, a supervisor ended the suspense.
Apparently, I had discounts with 2-year expiration dates totaling $33.00. Unfortunately, these “discounts” had expired. Nobody could tell me what the discounts were for, only that they had expired.
Naturally, I asked the supervisor to return my bill to what it had been. She couldn’t, she informed me…even if she wanted. To a different supervisor, I received the same response.
Both supervisors claimed they wanted to help me but they couldn’t. I believed both of them. Both told me they were locked out of the billing system.
Okay, I had a choice, and I’m certain you’ve been in my shoes MANY times. What now?
Do I…
1. Suck it up & pay an extra $33.00 per month FOREVER? At a minimum, that’s $33x12=$396.00 that should be in MY pocket. Shouldn’t it?
2. Tell Sprint to kiss my *ss and go to Verizon where they’ll do the same or worse?
3. Request a meeting with Sprint’s executives about this unfortunate issue?
Yep, I chose #3. I learned a long time ago the grass isn’t greener on the other side of the fence. Switching carriers over this was not a good enough reason.
When I arrived home at about 5:30 p.m. with my son, I quickly sat down at my computer and whipped up a special letter directed to about 12 executives of Sprint.
In the short letter sent to about 12 Sprint executives, I detailed what had happened and what I requested of them. My letter was short, fact-based & very professional. It had no typos (that I know of
I did not get angry. I did not use profanity or disparaging language toward Sprint. In fact, quite the opposite. I’ve been with Sprint for years, and I’ve been very pleased. I want to remain a customer but not if they’re going to increase my bill $33.00 /month.
That night around 10:30 p.m., I received an email from one of the executives to whom I had sent my letter. He informed me I would get a call the next morning.
Sure enough, the next morning a Sprint representative named ORion called me from the Executive Offices to apologize for the error and (more importantly) to reinstate my normal payment amount.
No questions. No arguing. No hostility.
ORion asked me how I got the “big wigs” involved. I told him I had tried to resolve the issue at the customer service level but that two supervisors weren’t able to help me.
ORion admitted few people do what I did…that it just doesn’t happen.
And that got me thinking: WHY? Why doesn’t it happen?Why don’t more people stand up for themselves?
Are people afraid to contact the highest ranking person of the company that wants more of your money?
Do people not know how to contact these decision makers or what to say to them?
Yes, I wrote a “letter” but I did not send it by mail. Nope. That’s tooooooo slow. Instead, I did exactly what I’m going to show you on my CD, 8 SECRETS TO A 680 CREDIT SCORE!
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Okay, you’re correct if you think it’s not just any old letter. Instead, it is the right letter sent to the right people that gets the right result.You will need this letter approximately 2 or more times PER year!
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Out of courtesy (and I believe in courtesy), I spent about 25 minutes on the phone with various Customer Service people. I knew at about 5 minutes on the phone I wasn’t going to get what I wanted.
I could have hung up, admitting to myself I had been on the phone long enough before going to my computer.
When I hit my computer, the whole darn letter took me less than 15 minutes. For about 40 minutes time (inc. about 25 on the phone), I SAVED about $400.00 a year!
Do you think that was worth it?
Some people will spot the billing error. However, most people will not spot the billing error, giving the service provider more money each month.
Some people who catch the billing error will call. Most people will not call. They’re too busy to call.
For the FEW people who call and talk with a supervisor, they will take the supervisor’s word for it that nothing can be done to restore the payment amount.
Ding…ding…ding…the cash registers ring up even more profit for the service providers.
For people like you and me, we possess the power to effect positive results without raising our blood pressure. We KNOW HOW to get results.
The fact that we aren’t afraid to contact the “big boys” with a well written letter that gets to them in a way they least expect, we INSTANTLY show we are not part of the herd led to slaughter.
We’re a different (kind of) consumer!
Please leave me a comment below. I want to hear what you think of this strategy. Would you do it if you knew how or is it too much trouble. Let me tell you, I’ve already heard from people who think it’s a waste of their time to do what I did over a measly $400 bucks a year. They told me they draw the line at $2500.00. Even then, a majority said they’d prefer hiring someone to do it for them rather than do it themselves.
HUH? I guess I just don’t it! Why pay someone to do something you yourself can do successfully…and with just a little effort. When I double my fee, I wonder how many people will reconsider….
Republished by Blog Post PromoterHey, thanks for stopping by. Leave me a comment or question by typing your comment or question in the box following this post. I want to hear from you. Oh yeah, get my FREE CD 8 Secrets To A 680 Credit Score...while I still have a few left. Put your email in the box at the top right...yep, it's yours free and you'll get immediate value!
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